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Ron Zemke - Customer Service Specialist
Ron Zemke conducts organizational effectiveness and productivity improvement studies for business and industry. As Senior Editor of TRAINING magazine and contributing editor for Customer Service Management magazine, he has covered the emergence of the nation's growing service sector as well as other major issues in American business and management. Zemke is the author of 23 books and has won numerous awards for his writing.
Topics: srvice America! Doing Business in the New Economy, The Knock Your Socks Off Service Series, 101 Companies that Profit from Customer Care |
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